How Velobet Protects Your Personal Data

Privacy and Data Protection at Velobet

When you register with Online Casino Velobet, we ask for the details needed to run your account securely and to meet our verification obligations. Our current terms and Privacy Policy, dated 07/03/2025, set out how this information is used, and the minimum age to hold an account is 18. We collect only what is needed to confirm your identity, process payments and apply the account controls available to you. Any question about how we handle your details can be raised through our 24/7 live chat or email support, reachable through the Contact button on every page.

These figures apply to every account opened with us, regardless of which currency or payment method is used to fund it, and they stay the same whether you access your account through our casino on desktop or on the move, since the same privacy standards apply across every device.

What Personal Information We Collect

To open an account, we collect the email address, username and password set out at sign-up; the username cannot be changed once chosen, and the password must contain at least 8 characters with one capital letter and one alphanumeric character. Once you move beyond crypto deposits, completing My Account's Personal Information section means providing your first name, last name, date of birth, mobile number, country, city and address. These details also support the checks behind withdrawals, which we process within 3 banking days once your account is verified. We never request details beyond what is needed for the account you are using, whether that is a crypto wallet address or a bank-linked card.

Verification and Record-Keeping

Before larger withdrawals we verify identity using a passport or ID document and proof of residence no older than three months; documents in an alphabet other than Latin or Cyrillic require video verification instead. Checks are usually completed within 48 hours, and verification records, along with your name, email and date of birth, are kept on file for 10 years. Our terms and this Privacy Policy, dated 07/03/2025, are binding in English, and any dispute falls under the governing law of Curaçao. Accounts flagged as politically exposed persons may be closed, with deposits returned minus a 20% administration fee, as part of these compliance checks.

If you want to stop us holding your data, closing your account through account deletion is the first step, while signing in lets you check the details we hold at any time.

Your Rights Over Your Account Data

Account holders keep control over the data behind their profile: limits, pauses and full closure are available on request, and any request to recover funds after play must reach us within a set window. These are the controls available on your account and the conditions attached to each, and most requests are actioned the same day you contact us.

• Account limits: set deposit or activity limits for your account at any time through support.
• Time-out: request a temporary pause through support; access reopens automatically once the period you chose ends.
• Self-exclusion: email us to exclude yourself for between 6 months and 5 years; 6 months applies if no period is given.
• Fund recovery requests: must reach us within 14 days of funds being played, or 30 days if your account was accessed by someone else, with ID sent within 5 days — see banking for processing details.
• Account closure: close your account permanently through account deletion, or recover access instead via sign-in support.
• Support contact: reach us anytime through 24/7 live chat and email, using the Contact button on every page, for any question about your data, including requests about how long we keep it.