Velobet Account Closure and Balance Guide

Closing Your Velobet Account

Any player holding an account with Casino Velobet can ask us to close it for good by contacting our 24/7 live chat or email support, reachable through the Contact button on every page of the site. Once the request is confirmed, the account is deactivated immediately and no further deposits, bets or logins are accepted on it.

What Happens to Your Balance

A real-money balance that has already been wagered is paid out under our normal rules, while any bonus still active when the account closes is removed together with its winnings, in line with the wagering conditions on our welcome bonus and free spins. Winnings tied to a deposit bonus stay capped at 10x the deposit that activated it, so that cap still applies to any payout requested right before closure. Deposits that have not yet been wagered at least once may be reduced by 20% before the remaining balance is returned, the same 20% deduction applied to players from Georgia, whose accounts are closed with deposits refunded minus that fee.

Shared wallets or accounts used by more than one person are closed outright, with a 20% settlement fee taken from the balance, and accounts linked to Russia or Belarus are closed with the balance retained rather than paid out, in line with our policy on sanctioned markets. These outcomes apply equally to fiat and crypto balances, since deposits and withdrawals in BTC, ETH, LTC, XRP, BCH, USDT, XMR and DASH are settled under the same rules as GBP or USD.

Can Account Closure Be Reversed, and What About Refunds

Once funds have already been played, no refund is possible. A refund request on an unplayed deposit must be submitted within 14 days, extended to 30 days if the account was accessed by someone else, and identification has to follow within 5 days of that request. An admin fee of up to 20% may be charged before any money is returned, the same rate applied when a Politically Exposed Person account is closed and its deposits are sent back.

Before asking for closure, it is worth checking our deposit and withdrawal methods, since a final balance is paid out the same way as any other withdrawal, within 3 banking days of approval. A final balance is still subject to our normal withdrawal limits of £7,500 a week and £15,000 a month, and a win above £15,000 may be released in monthly instalments of up to £15,000 rather than in one go. Identity checks, where a closure or a large withdrawal calls for one, are normally completed within 48 hours once a name, date of birth, ID or passport and a proof of residence no older than 3 months have been submitted; players writing in an alphabet other than Latin or Cyrillic are asked for a short video verification instead.

After closure, our records relating to the account are kept for 10 years, and a closed account cannot be reopened through the usual account login once its balance has been settled.

Balance Outcomes When an Account Closes

What happens to a remaining balance depends on the reason the account is being closed, and the deduction involved changes from one case to the next. This applies whether the balance sits in GBP, USD or a supported cryptocurrency.

A clean account with fully wagered funds is paid out in full inside the usual 3-day window, while flagged, shared or restricted accounts carry a fixed 20% deduction or, in sanctioned markets, no payout at all. Crypto withdrawals follow this same 3-day window once an account closes, just like GBP or USD payouts.